OUR TEAM
LAUREN BENNETT
JULIAN PROSSER
At CHOPS Hospitality, we are passionate about the operation. Not as a concept, but as the engine that drives performance, profit, and people in hospitality businesses.
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Collectively, we bring over 50 years of senior leadership experience across some of the world’s leading hospitality brands. Our backgrounds include Michelin starred restaurants, hotel resorts, award winning inns, global catering contracts, golf clubs and retail Food and Beverage operations. We have worked at senior level within complex hospitality environments, supporting teams, leaders, and investors, with a deep understanding of the day to day realities of operating at scale.
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We are hospitality enablement partners. This means we do not sit on the sidelines or deliver recommendations in isolation. We work alongside owners, General Managers, and on site teams to strengthen how businesses actually operate. Our focus is on clarity, consistency, and practical delivery, giving teams the tools, structure, and confidence they need to perform well every day.
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Our Food and Beverage expertise spans repositioning and rebranding, procurement, menu development, systems, training, and team development. Where operations need focus, structure, or momentum, we provide hands on support that simplifies complexity, improves commercial understanding, and helps teams take ownership of results.
Commercial success is always the goal. Operational and strategic excellence are how we help businesses achieve it, sustainably and with their people at the centre.
OUR BRAND & SECTOR KNOWLEDGE
Over the last decade, we have partnered with various establishments, including restaurants, hotels, golf clubs, spas, and event venues. Our experience enables us to deliver tailored solutions that elevate services and help them thrive.
Having worked alongside all these brands, we have developed a strong understanding of their standards, expectations, and target customers.
OUR EXPERTISE
NEW BUSINESS
& RE-BRANDING
BUSINESS
DIAGNOSTICS
CONCEPT
CREATIONS
We offer comprehensive support for those looking to embark on a new business venture. We provide our clients with expert advice and guidance in recruitment, budgets, OS&E, FF&E, kitchen set ups, branding and training.
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We specialise in concept creations and turnkey solutions for the hospitality industry. From food trucks, amenities strategy and dark kitchens, we can help create and launch the perfect business concept and provide ongoing support
We provide business diagnostics, full business reviews, customer flow, efficiencies, P&L accounts, kitchen management, stock control and supply chain services tailored to any restaurant or hospitality business.
OPERATIONAL
EXCELLENCE
BUSINESS DEVELOPMENT
& EXPANSION
REVENUE
GENERATION
We can bring your ideas to life or be the
fresh pair of eyes.
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Our team excels at understanding hospitality environments, developing concepts and reinvigorating businesses with innovative ideas.
We combine our deep industry knowledge with the latest technology to create bespoke programmes, whilst building a strong relationship with your team.
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Our services include process and procedure optimization, operational benchmarking, cost reduction strategies, and performance management. We help create an environment that increases productivity and profitability while ensuring a positive, sustainable, and efficient work culture.
Helping businesses navigate the complexities of the industry by providing customised solutions that drive growth and increase revenue.
Our team works closely with you to create targeted marketing campaigns. We offer innovative tools and strategies to improve your customer's experience, from table management to menu design, while also creating engaging incentives that drive customer loyalty and increase profitability.
OUR SERVICES
Because every business is different, our approach is flexible and tailored to your needs, your budget, and the way you operate. Not a one size fits all model.​​
LONG TERM PROJECTS
For ongoing support, we offer retainer agreements that provide continuous guidance and execution, ensuring sustained success. This is ideal for businesses undergoing significant transformation or those requiring regular strategic input.
FOCUSED PROJECTS
For specific, time limited projects (such as menu revamps, site openings, or operational improvements), we offer fixed project fees with clearly defined deliverables and timelines. This approach ensures focused results without the need for a long-term commitment.
F&B MANAGEMENT
Our freelance package brings together the combined expertise of both Julian and Lauren, without the fixed costs of a permanent hire. With a wide range of tools, resources, skills and experience, we’re confident we can serve as a centralised hub to deliver results. Our approach focuses on a clear strategy, strong communication, and a fresh perspective on managing your central resources.
DIGITAL TOOLKITS
A range of our food and drink expertise tools are available digitally, so you can pick and choose what works for your business, exactly when you need it. From incentive programmes and promotional recipes to practical operational tools, our downloads provide flexible, hands on support to help improve day to day performance.
OUR PARTNERSHIPS
We believe the best results come from working together. Our partners play an important role in helping us support businesses with practical ideas, specialist knowledge, and solutions that make a real difference.
CLIENT TESTIMONIALS
GET IN TOUCH
We offer a free consultation to understand your challenges and goals, and to explore how we can complement what you’re already doing. We’d love to hear from you, there’s no better way than starting with an open conversation.
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